IATA Airline Customer Service

First impressions are always the best and this is especially true for Airline Customer Service personnel. When yours is the first face to welcome airline passengers onboard, the impression is definitely likely to last so it better be a good one. Grasp the fundamentals of customer care, cross-cultural awareness and stress management with this innovative course and you’ll be ready to impress the world with a great first impression.

  • Improved Standard of Customer Service
  • Verbal & Non-verbal Communication Skills
  • Customer Contact Techniques
  • Cross-cultural Awareness
  • Managing stress
  • Learn techniques of effective communication and customer contact
  • Understand the various social styles and cultural differences of airline customers
  • Gain knowledge about new trends in customer service
  • Secondary school or equivalent / Bachelor’s Degree
  • Staff at Airports, Airlines, Travel Agencies, Customer-Centric Organizations
  • Upon completion of the course, a Certificate is issued to the successful candidate