IATA / UFTAA Foundation

Celebrated as the most promising career choice of the modern century, the role of a travel professional opens up innumerable avenues of growth in the tourism, hospitality and service industry. Mastering the IATA/UFTAA Foundation course is the best way to make a head start in the industry for young aspirants and established professionals. Jointly offered by the International Air Transport Association (IATA) along with the United Federation of Travel Agents’ Association (UFTAA), this internationally acclaimed foundation course covers wide-ranging topics such as the practical aspects of travel, significance of exceeding customer expectations and the role of technology in the travel industry.

  • Business environment of the travel and tourism industry
  • Role of geography in travel planning
  • Travel formalities, Land transport – Rail / Car and Camper, Hotels
  • Tour packages
  • Air transport essential
  •  Customer service
  • Technology in the travel industry
  • Air Fares, Ticketing and Electronic Booking: Galileo, Amadeus, Abacus
  • Make appropriate travel arrangements and reservations
  • Calculate and quote appropriate air fares
  • Complete international travel documents in accordance with the applicable IATA rules and procedures
  • Be on the leading edge for 2007 e-ticketing global implementation
  • Answer customers queries, quote rates and supplements, explain conditions and book tour products
  • Acquire outstanding front-line contact with customers
  • Understand the role of information technology
  •  Secondary school or equivalent
  • Fair understanding of Written English, World Geography and Basic Mathematics
  • Reservation, Counter & Sales & Marketing executives in Travel agencies & Airlines, Airport Operations Executives, Ground Handling Executives, Check-In & Ticketing Agents at the Airport
  • Exams are conducted four times a year in March, June, September and December. Candidates should take the exam within the registration period.