
3 Months
+2 Or Graduate
Fundamentals in aviation, travel & tourism, airlines & airport operations. Geography in travel planning,
destination geography and serving the travel Customer (FAAA)
Acquire basic knowledge of the Aviation industry and its components of travel & tourism, airline & airport
operations. Get basic insight to geography which is central to tourism as you need to consider travel times,
routing and local climate conditions when planning a holiday. Customer service and communication skills are
the 2 most important personal traits needed in the service industry.
The course reference manuals are
- IATA geography in travel planning
- IATA destination geography
- IATA serving the Travel customer

6 Months
+2 Or Graduate
Fundamentals of aviation, travel & tourism, airlines & airport operations with Passenger Ground Services (PGSA)
In addition to learning the basics of aviation, travel and
tourism, airline & airport operations, this course will be
a pathway to a career at airports with airlines, ground
handling agencies & airport operators. It gives you
required knowledge & skills to work at one of airline
industry’s most visible position to provide assistance
and passenger related services in the airport terminal
at check-in, boarding gates, transfer desks, arrivals at
airport worldwide.
The course reference manuals are
- IATA passenger services conference resolution manual
- IATA airport handling manual
- IATA safety audit for ground operations

6 Months
+2 Or Graduate
Fundamentals of aviation, travel & tourism, airline & airport operations With Airport
Ramp Services (ARSA)
In addition to learning the basics of Aviation, Travel & Tourism, Airline and Airport Operations, this course will enable you to start a career with an Airport Operator, Airline or a Ground Handling Agency with a job on the RAMP or AIRSIDE of an airport. You will learn the basics of ground handling and serving of an aircraft in the ramp or apron, which is also known as handling an aircraft under the wing. Read more
The course reference manuals are
- IATA airport handling manual
- IATA ground operations manual
- IATA safety audit for ground operations

12 Months
+2 Or Graduate
Fundamentals in aviation, travel & tourism, airline & airport operations with a diploma in airport operations management (DAOM).
Passenger handling services and airport ramp services
In addition to learning the basics of aviation, travel & tourism, airline and airport operations, this course will enable you to start a career anywhere in the world with either an airport operator, an airline, or a ground handling agency.
Additionally, it gives you the flexibility of a career with any of the above-listed companies
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The course reference manuals are
- IATA Airport Handling Manual
- IATA Ground Operations Manual
- IATA Passenger Ground Services manual
- IATA Passenger Services Conference Resolution Manual
1 months of internship

6 Months
+2 Or Graduate
Fundamentals in aviation, travel & tourism, airlines & airport operations and a diploma in foundation in travel & tourism management (DTTM).
In addition to learning the basics of aviation, travel & tourism, airlines, and airport operations, this course will enable you to build a career with an airline, a travel agency, or a tour operator.
You will learn the basics of fares & ticketing, specialize in destination planning, explore the hospitality industry, gain in-depth knowledge of visa & travel documentation, foreign exchange, travel insurance, and
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The course reference manuals are
- IATA Destination Geography
- IATA Geography in Travel Planning
- IATA Foundation in Travel & Tourism